Well, if you're thinking about purchasing a DabTech product, just know that you're not only purchasing a great device, you also investing on some 5 star customer service. I was having problems with my Elite Plus' heating element. I was upset at first because I had only about 5 months with the item and I thought I was going to have to make another purchase. Well, this is why I am giving a 5 star. I emailed customer service about the problem I was having. They replied within 24hrs and helped me figure out what was wrong with the product. I sent them a video and they promptly told me the problem. It was the heating element. To my surprise, they had already shipped me another heating element, COMPLETELY FREE. No shipping or anything. Needless to say, if you buy from DabTech; you'll be good if you need assistance. Thank you guys for the help. I apologize for the paragraph but I felt it needed it.
